A: We make buying tickets easy and convenient! Our physical box office is open Monday to Friday from 9am to 2pm, where our friendly staff are ready to assist you in person. For even more flexibility, our online box office is open 24/7 via Ticket Source, allowing you to purchase tickets anytime, day or night, from the comfort of your home.

A: Yes, we accommodate group bookings for larger parties. To arrange a group booking, please contact our box office directly at 01709 513160. Our team will assist you with availability, pricing, and any special requirements to ensure your group has an enjoyable experience.

A: Yes, we offers the convenience of booking tickets over the phone. Our customer service team is available to assist you with your booking, answer any questions, and provide personalized support to ensure a smooth and efficient reservation process.

A: If an event is cancelled, we will offer you a ticket for the rescheduled date if the show is postponed. If you are unable or prefer not to attend the new date, you can request a full refund. This policy ensures that you either have the opportunity to attend the event at a later time or receive complete reimbursement.

A: Unfortunately, we do not offer companion or carer tickets. As a small charity-run organization, we rely entirely on our ticket sales to fund each production and maintain the best possible price point for all attendees. We appreciate your understanding and support, which enables us to continue providing quality events at accessible prices.

A: Yes, you can add a ticket to your existing booking. To do this, simply complete another booking via ticket source and select seats next to your original booking, alternatively, call our box office team on: 01709 513160 and we would be happy to help.