Montgomery Hall Theatre Privacy Policy

​

1. Introduction

Montgomery Hall Theatre is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase tickets, contact us, or use any of our services.

​

By using our website or purchasing tickets, you agree to the practices described in this Privacy Policy.

​

2. Who We Are

Montgomery Hall Theatre

Address: Church Street, Wath Upon Dearne, Rotherham, S63 7RD.

Telephone: 01709 513160

Email: mhetheatre@gmail.com

Website: www.montgomery-hall.com

​

For the purposes of UK data protection law, Montgomery Hall Theatre is the Data Controller responsible for your personal information.

​

3. What Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name

• Postal address

• Email address

• Telephone number

Booking Information

• Events attended

• Tickets purchased

• Seating selections

• Booking reference numbers

• Payment amount

​

Payment Information

Payments are processed securely through our payment provider.

We do not store your debit or credit card details.

Website Information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of your visit

• Cookies (see our Cookie Policy)

​

4. How We Collect Your Information

We collect information when you:

• Purchase tickets

• Contact our Box Office

• Submit an enquiry

• Complete an online form

• Subscribe to our mailing list

• Enter competitions or promotions

• Visit our website

• Contact us by telephone

• Contact us by email

• Interact with us on social media

​

5. Why We Use Your Information

We use your information to:

• Process ticket purchases

• Manage bookings

• Contact you regarding your booking

• Provide customer support

• Respond to enquiries

• Improve our services

• Detect fraud

• Meet our legal obligations

• Keep financial records

• Administer refunds where applicable

​

Where you have given consent, we may also use your email address to send information about:

• Upcoming performances

• Special events

• Offers and promotions

• News from Montgomery Hall Theatre

You may unsubscribe from marketing emails at any time.

​

6. Legal Basis for Processing

Under UK GDPR, we process your personal data under one or more of the following lawful bases:

​

Contract

To fulfil our contract with you when you purchase tickets or make a booking.

​

Legal Obligation

To comply with taxation, accounting and other legal requirements.

​

Legitimate Interests

To manage our business, improve customer services, prevent fraud and maintain venue security.

​

Consent

Where you have chosen to receive marketing communications.

​

7. Who We Share Your Information With

We will never sell your personal information.

However, we may share your information with trusted third parties where necessary, including:

• Payment processors

• Ticketing software providers

• Website hosting providers

• IT support providers

• Professional advisers

• Law enforcement agencies where required by law

• ​

All third parties are required to protect your personal information.

​

8. Payment Security

All online payments are processed using secure payment gateways.

Montgomery Hall Theatre does not have access to your full payment card details and does not store them on its systems.

​

9. Marketing

If you have opted in, we may contact you by:

• Email

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting the Box Office

Once you unsubscribe, we will stop sending marketing communications.

​

10. Cookies

Our website uses cookies to:

• Make the website function correctly

• Improve website performance

• Remember your preferences

• Measure website traffic

• Improve user experience

For further information please see our Cookie Policy.

​

11. CCTV

For the safety and security of visitors, performers and staff, CCTV may operate within and around Montgomery Hall Theatre.

Images are used for:

• Crime prevention

• Public safety

• Protection of staff and visitors

• Investigation of incidents

CCTV recordings are retained only for as long as necessary unless required for legal purposes.

​

12. How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

• Booking records – up to 7 years

• Financial records – 7 years

• Marketing preferences – until consent is withdrawn

• Customer enquiries – up to 2 years

• CCTV footage – normally no longer than 30 days unless required for investigation

​

13. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your information, including:

• Secure website encryption (SSL)

• Password-protected systems

• Restricted staff access

• Secure payment processing

• Regular software updates

• Data backup procedures

Although we take every reasonable precaution, no online transmission can be guaranteed to be completely secure.

​

14. Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information where applicable

• Restrict processing

• Object to certain processing

• Withdraw consent at any time

• Request a copy of your data (Data Portability)

• Lodge a complaint with the Information Commissioner's Office (ICO)

​

15. Requests About Your Data

If you would like to:

• Access your information

• Correct inaccurate information

• Delete your information

• Withdraw marketing consent

​

Please contact us using the details below.

We will normally respond within one calendar month.

​

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

Parents or guardians should contact us if they believe a child has provided personal information without permission.

​

17. Third-Party Websites

Our website may contain links to external websites.

Montgomery Hall Theatre is not responsible for the privacy practices or content of third-party websites.

We encourage you to read their privacy policies before providing personal information.

​

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any significant changes will be published on our website.

The latest version will always be available on this page.

​

​