Wicked Workshop – Frequently Asked Questions

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What can my child expect from Wicked Workshop?

We provide a positive, inclusive, and creative environment where young people can develop confidence, teamwork, performance skills, and creativity through drama, musical theatre, and performance activities.

Our sessions are designed to be safe, engaging, age-appropriate, and enjoyable for all participants.

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What should my child bring?

Students should bring:

• A packed lunch for full-day workshops and holiday activities

• A refillable water bottle

• Any required medication (where previously agreed with staff)

• Comfortable clothing suitable for movement and drama activities

Please ensure all belongings are clearly labelled with your child's name.

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Is food available on site?

Yes. We have a tuck shop available during breaks where students can purchase drinks and snacks.

Please note that the tuck shop is intended for snacks only and does not replace the need for students to bring a packed lunch.

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Can my child leave the venue during the day?

For safeguarding reasons, students under the age of 16 are not permitted to leave the premises during workshops, rehearsals, or activities unless accompanied by a parent, guardian, or authorised adult.

Students must remain within designated areas at all times unless directed otherwise by a member of staff.

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What behaviour is expected from students?

We ask all students to:

• Treat staff, volunteers, and fellow students with kindness and respect

• Listen carefully and follow instructions

• Participate positively and encourage others

• Arrive on time and ready to take part

• Use appropriate language and behaviour

• Respect the venue, equipment, costumes, props, and other people's belongings

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What behaviour is not acceptable?

The following behaviour will not be tolerated:

• Bullying or intimidation

• Disruptive behaviour that affects others

• Physical aggression or unsafe conduct

• Damage to property

• Discriminatory behaviour or inappropriate language

Where behaviour falls below expected standards, parents or guardians may be contacted. In serious cases, Wicked Workshop reserves the right to remove a participant from activities without refund.

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What should my child wear?

Students should attend in:

• Comfortable clothing suitable for movement and drama activities

• Appropriate footwear such as trainers or any footwear specified in advance

• Any costume or uniform items requested for rehearsals or performances

For safety reasons:

• Jewellery should be kept to a minimum

• Long hair should be tied back when appropriate

• Clothing should allow free movement and not create a safety risk

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What medical information do you need?

When registering, parents and guardians must provide accurate and up-to-date information including:

• Allergies

• Medical conditions

• Emergency contact details

• Additional support needs

• Medication requirements

It is the responsibility of parents and guardians to inform us of any changes to this information.

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Can my child bring medication?

Yes, where necessary.

Any medication brought to sessions must:

• Be clearly labelled with the child's name

• Include dosage instructions

• Be discussed with staff in advance

Medication should never be shared with other students.

Where medication needs to be administered by staff, prior written consent must be provided.

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What happens if my child becomes unwell?

If a student becomes unwell during a session, we will contact the parent or guardian and may ask for the child to be collected.

In the event of a medical emergency, we may seek medical assistance and contact emergency services where necessary.

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How do you keep children safe?

The wellbeing and safety of all children is our highest priority.

We are committed to:

• Providing a safe and supportive environment

• Following safeguarding and child protection procedures

• Responding appropriately to welfare concerns

• Ensuring suitable supervision during all activities

Parents and guardians should ensure children are collected promptly unless alternative arrangements have been agreed in advance.

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What are your attendance expectations?

Regular attendance is important, particularly when students are involved in performances or productions.

Parents and guardians should:

• Notify us if a child cannot attend

• Ensure students arrive and are collected on time

• Inform staff if someone different will be collecting their child

Persistent absence or lateness may affect participation in performances.

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Can photographs or videos be taken?

Photographs and videos may occasionally be taken during activities for promotional or educational purposes.

We will always seek appropriate parental consent before using images publicly.

We also ask parents and guardians not to share photographs of other children online without permission.

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What is your booking and refund policy?

• Places are confirmed only once payment has been received.

• Fees must be paid by the stated deadline.

• Missed sessions are non-refundable unless otherwise agreed.

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Refunds

All bookings become non-refundable within 14 days of the workshop, course, or event start date.

Refund requests made before this period may be considered at the discretion of Wicked Workshop.

If we cancel a workshop, event, or course, an alternative session, account credit, or refund will be offered.

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Do I need to agree to these terms?

Yes. By registering a child for Wicked Workshop activities and completing the registration process, parents, guardians, and students confirm that they have read, understood, and agree to follow these terms and expectations.